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The Customer is NOT ALWAYS Right
Saturday, June 16, 2007
I work in the service industry and I always encounter the saying, "The customer is always right." Unfortunately, not in all cases. Here's an example of a scenario which happened recently.

A girl, let's name her Ruby, is celebrating her birthday party in one of our branches located in the mall. Now this particular outlet has an indoor dining area, which Ruby made exclusive to her party, and an outdoor dining area where our other walk in guests will be dining.

In the beginning, I dealt with Ruby because her mom was still abroad. During one of our email and text conversations, she asked if they could have a food tasting of the package she chose. I told her that unfortunately, we do not offer free food tasting. If they want to try out the food, she can choose the items she wants to try out and then, we will bill her accordingly. She set the food tasting for one Sunday. Now, while waiting for Sunday, she asked me if she could bring in decors, cake and lechon and I said it was no problem. Now, normally, we charge food charge for cakes and lechon but as an added service, we allowed them to bring these items for free. Furthermore, we allowed her to use our PA system (which has a rental fee as well) for free. Come Saturday, I texted her and asked what time would she like to conduct the food tasting so I can endorse her to the proper officer in charge. She never replied.

The next day, to my surprise, she went to the outlet at lunch time! We endorsed her food tasting to the night shift captain waiter and so the day shift captain waiter had no idea. I talked to the mom over the phone and she said that she'll just reschedule the food tasting and then she asked if it was free. I explained to her what I told her daughter. Obviously, the daughter never told her. So she started demanding that we should at least give a 50% discount because they already made a downpayment. I told her that 50% discount is too much and that would be charged to me. So she said I should at least give 20% discount. To appease her, I told her that I will ask my boss and I would get back to her on that. We agreed that I will call her daughter to give her the information.

Within 30 minutes, my boss decides to just give the food tasting for free. Wow! They got lucky! So I called her daughter but she kept rejecting my calls. I told her to text me when it was okay for me to call her. She never did.

On Tuesday, I called her and she rejected my call again and texted me instead to call her mother, giving her mom's contact number at the same time. I called the mom but she wasn't picking up so I sent her a message instead that the food tasting was now free and when would she like to set the food tasting. She replied that this Saturday at lunch time was fine but she has a few concerns and would like to discuss them with me. She asked where and when can she call me and I replied that she can call me at my office until 7pm. I waited for her call but she never did.

The next day, I texted her and said that we never got to talk the day before and I could call her if she liked. I even asked for her landline but she never replied. I asked her again on Thursday but this time, she replied she was out of the office and that she'll call me the next day.

On Friday, I received a text that she called my office but the line was busy. I replied that I won't be at the office until after lunch and that I'll call her instead and to give me the landline where I can reach her. After lunch, I called her and we talked and one of her concerns were can they bring in chips for appetizers for free. Now, I could have said yes but I wanted to clear this first with higher management because they could object that this particular party was getting a lot of stuff for free. (If you ever wonder why establishments charge food charge for bringing in food into their restaurants, it's because by eating food that you brought in, it occupies a share of your stomach, thereby, making you order less than what you could have ordered from the establishment and by ordering less, the establishment loses a sale.)

We moved on to her next concern. She said that since the indoor dining is exclusive to her daughter's party, that meant that we would still be receiving guests at our outdoor dining area. I affirmed this. After all, our seating capacity at the outdoor dining area was about 50 persons so it would be a waste if we didn't accommodate these additional 50 heads. She, then, asks, "So where are these people gonna go when they need to use the restroom?"

I replied, "Actually, that's what I wanted to discuss with her. I would like to request that our other guests be allowed to use the restroom inside." In fact, the word I used was "nakiki-usap." I told her that our other guests will just pass through and won't even stay in the party and we will guide them and make sure they come out immediately after using the restrooms. But, she didn't want. She claimed that they rented the indoors exclusively and that 100 of her guests will be inside and sharing the restrooms and she didn't want others to come in because the restroom is already small and the restroom might get dirty immediately. I assured her that we have a utility personnel who keep the place clean and that our other guests won't be long in the restroom simply because the restroom is small. But still she wouldn't budge. She kept stating that they paid to have the place exclusive to themselves. At this point, I just kept quiet. Later on, I found out that the restrooms of the mall were located at the second floor or on the other side of the mall! It's quite a walk for my other guests.

I find out later on from the former manager of the outlet that back in May, when he was still assigned there and they were only inquiring, he already informed them that we cannot close their area exclusively entirely. Our other guests should be allowed to use the restrooms. Now, this was prior to making a downpayment so her daughter already knew this.

Now tell me. Is she still right here? After giving her so much already, she couldn't give us one tiny request? If the situation was reversed wherein she ate a restaurant and couldn't use the restroom because of a private party ongoing, wouldn't she be inconvenienced? Were we willing to risk 50 other customers over the happiness of one customer?

To top it all off, this afternoon, I texted the daughter to ask her about something and she never replied. I texted her at around 1030pm (note that I was out of the office the whole day and visited 5 of our branches and was only able to work on my paper work at 930pm, hence, the late text) and she replies. I call her up but she rejects my calls again though she claims this time that her battery is running low and that I should text her instead. We converse through text for awhile and then she asks me, at 1030pm, if I could meet her the next day at 11am instead as she and her mom were having difficulty coordinating with me and my staff! Me! The one who kept running after them. The one who kept following up! Plus, she books a meeting with me at 1030pm where the meeting takes place at 11am the next day! Talk about super short notice! That's one of my pet peeves (together with ambushing me, hoping to get a meeting with me, in the office when you do not even have an appointment).

So here I am, blogging at almost 7am. I can't sleep because I have to talk to the mother before the food tasting this morning. My boss says that we really cannot give in to what she wants because according to the agreement we have with the mall and the municipal ruling, all restaurants must have ample restrooms for its guest.

How I wish it was 9am already so I can make that call and get over with it already. She may be angry but at least I'll be able to sleep.

Written by Cat at 5:45 AM | 4 helped me reach a chocolate star.
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How Good It Can Be by The 88
Monday, June 04, 2007
This was taken from my sister Ara's blog.


INSTRUCTIONS:

1. Put your music player on shuffle.

2. Press forward for each question.

3. Use the song title as the answer to the question.(Make sure you're playing a song already before you start the survey. Plus, check the lyrics and see how funny it can either make sense as an answer to the question or be completely off-guard.=)


What does next year have in store for me?
Free Love 2006 by Housesonic feat. Juliet Roberts
(Ironic since it's already 2007!)


"There can be no other one that can make me feel the way you do
I never thought I'd be the girl (something, something, I couldn't get the words)
Like a baby in her mother's arms you guaranteed me safe from harm."


What does your love life look like?
Love Is On My Mind by Dogsax and Rietta Austin
(no lyrics, it was an 11 second club song)


What do I say when life gets hard?
Chasing Cars by Snow Patrol


We'll do it all, everything on our own
We don't need anything or anyone
If I lay here, if I just lay here, would you lie with me and just forget the world?

...

I need your grace
To remind me
To find my own
If I lay here, if I just lay here, would you lie with me and just forget the world?


What do I think of when I get up in the morning?
Space Cowboy by David Morales and Jamiroquai

Everything is good and brown
Oh I'm here again
With a sunshine smile upon my face
My friends are close at hand
And all my inhibitions have disappeared without a trace
I'm glad I found somebody who I can rely on.

(Wow! How optimistic! I usually wake up wanting to go back to bed!)


What song will I dance to at my wedding?
SOS by Astudio (Tocadisco Mix)

I don't like the fact
Oh my burning heart
Kill me with a smile
I don't wanna cry
Now I'm melting down
With my icy crown
Turning inside out
Tossing upside down
I don't wanna be
On land of mystery
I'm no longer free
In this misery
Boy I'm falling down

(The song is so negative but in the original version of the song, the one without the mix, it's a song about a girl who is so embittered by love yet she is starting to fall in love again and she is asking for help, in the sense that she doesn't want to fall in love but she can't help it, as seen in this stanza:

Baby I feel that I'm falling in love
Baby I know I'm dreaming alone
I need your help in saving my soul
You must bring me back where I belong


What do you want to do for your career?
Beautiful Things by DJ Tiesto feat. Andain

No one's calling for me at the door
and unpredictable won't bother anymore
and silently gets harder to ignore
look straight ahead, there's nothing left to see
what's done is done, this life has got it's hold on me
just let it go, what now can never be.

I forgot that I might see,
So many beautful things
I forgot that I might need
to find out what life could bring
Now what do I do? can I change my mind? did I think things through?
It was once my life - it was my life at one time.

(Whoa! I totally love my job and the company I work for, to the point that I've always said that if it was time for me to move on, I would never apply in another company and instead, put up my own business. But perhaps the lyrics describe those moments where everything felt like such a routine? Great song though if you're into house music!)


Your favorite saying?
Saturday Night by The Thrills

Is this what they call love
Is this what they call love
Is this what they call love
on a Saturday night?

I’m just a man
I’m just a man
Not even a great one
I’m too vain for greatness
Is this what they call love
on a Saturday night?

(Hahahaha! This doesn't make sense but the song sounded like a teenage boy who just had his virginity taken away on a Saturday night and was not satisfied about it).

Favorite place?
You and Me by Lifehouse

(Now this makes a lot of sense as I've always said that my favorite place in the world is being in A's arms!)


What do you think of your parents?
Ever After (Main Mix) by Rasmus Faber

(This is perfect!)


Drug of choice?
Everybody Hurts by REM

(Bwahahahahaha!!!! Masochist much?)


Describe yourself.
Escape by Smith Point

Too late, my friend
To take it all today
And to relate on my time
You could say that
I would hope to turn back to your way
Believing where I'd run
Today

What is the thing I like doing most?
3 Feet Tall by I Am Kloot

Take my hand across the sand and lead me out to sea
Heaven sent the money we spent, give it back to me


What is my state of mind like at the moment?
She's Got It So Phat by Bosshouse

She's got it so phat
She's so divine, you think she's all that
Boy, you're gonna find
High heels and all that makeup
Deep down you know she knows that
I'm better than her!

(I have no idea who this song is referring to! The high heels part sounds like me so maybe it's someone else's state of mind! =P)

How will I die?
Tell Me by Grooveland

(Hahahahaha!!! I guess no one knows either!)

The song that will be played at your funeral?
The Trouble With Love Is by Kelly Clarkson

Oi! I knew it! I'm gonna die of heartache!


The song you'll put as the subject?
How Good It Can Be by The 88



The song that describes my friendships?
What I'm Looking For by Brendan Benson



The song that describes my future marriage?
Into Your Arms by Lemonheads


I know a place where I can go, when I’m alone
Into your arms, into your arms I can go
I know a place that’s safe and warm, from the crowds
Into your arms, into your arms I can go

And if I should fall
I know I won’t be alone
Be alone anymore

The song that describes my future children?
Come Into Our Room by Clinic


Does not make sense!


The song that describes what this summer will be like?
Adios Ayer (Fresh Mix) by Jose Padilla


The direct translation meaning, "Goodbye yesterday."
Well, since it's June 5, I guess you can say summer happened almost yesterday.


The song that describes what people think of me?
On Your Porch by The Format


so i came inside to be with you
and we talked all night,
about everything we could imagine
cause come the morning i'll be gone


The song that describes how I will do in school?
By The Way by Red Hot Chili Peppers


Steak knife
Card shark
Con job
Boot cut

(Whaaaaatttt???!!!!)

The song that describes how nice of a career I'll have?
I Want You by Rachael Yamagata


Well, definitely I want my job!

The song that describes my personality?
Do You Love Me by ?


What does this mean? That I'm the type that needs attention and assurance all the time???


Well, I guess most of you don't recognize the songs as they are either indie or house music. Half of the songs I haven't really heard yet. I'm gonna do another meme like this except this time, I'm gonna shuffle all the songs in my mainstream music playlist so everyone can relate!

Written by Cat at 2:36 AM | 0 helped me reach a chocolate star.
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Toni Interviews Me...
Friday, June 01, 2007
Toni interviews me... Here are her 5 questions:



1) How do you feel now that you're a homeowner?



Well, obviously I feel proud that I own a home- though yet to be constructed- at the age of 26. I feel amazed that I was able to fulfill a dream. I'm even more amazed that everything just fell into place and all signs pointed to the condo being THE condo for us. Yet, at the same time, I'm worried and scared because that means I'll be in debt until I'm 41! I'm scared that, with all the expenses in the future such as having children, educational plans, insurances, etc, we might not be able to pay for everything! We're just banking on making a lot of sacrifices and learning how to save to make it. That includes not having children until we're financially ready.



2) You love bikinis. Which one is your favorite?



Argh! What a difficult question! Here's a photo of my bikini collection circa 2006. That doesn't include the 2 bikinis I bought for the summer (even though I knew I wasn't going to the beach). I broke in one of them though in my brother's kiddie pool in the backyard, one hot summer afternoon.:






My favorite one is the white one (up front, center) and the floral one with aqua background on the very left on the first row. You mentioned you like this bikini, Toni. :)



3) How did you get into blogging?



I don't remember honestly. I was just bloghopping and realized people used it as an outlet and so I created one in Blurty but the contents were too emotional. I didn't want my feelings to be too out there for the world to see (or read) me whine and whine. So I said that I'll blog about funny moments or momentous events in my life instead, ones that would make me look back and smile and moved to blogspot. A friend told me yesterday that she got me hooked to it but parang I remember I got her hooked to it and she had another friend hooked as well. I got my sisters hooked on blogging also.



4) "Don't use your teeth to open things." Do you follow this advice?



No, I don't! I'm not gonna let thousands worth of orthodental care go down the drain just because I was too lazy to look for a pair of scissors! Good thing I have long, strong fingernails so it helps me open things... canned sodas, junkfood bags, packets of ketchup.



5) If you were to come face to face with a 16-year-old version you, what advice would you give her?


Very good question, Toni! I would say, "You know that really cute guy you've been obssessing about? He doesn't like you and he never will. Stop wasting your time entertaining thoughts that maybe that smile, that quick "hi" is a sign that he likes you. So snap out of it, stop pining and let the guys do the pining for you!" And then I'll slap myself right across the cheek as a good wake up call for myself!



Hmmm, I will most probably say also that I'll end up doing okay in life and I don't have to worry about getting pregnant at 17 because I won't get a boyfriend till I'm 20. And that my 1st boyfriend would probably be an ass but I have to "fall" for him if not only to appreciate the next and last one I'll have.


Thanks for the questions, Toni!


So would you like to be interviewed? Let me know and I'll gladly do so. Just follow these rules:

Interview rules:
1. Leave me a comment saying “Interview me.”
2. I will respond by emailing you five questions. I get to pick the questions.
3. You will update your blog with the answers to the questions.
4. You will include this explanation and an offer to interview someone else in the same post.
5. When others comment asking to be interviewed, you will ask them five questions.


Enjoy!

Written by Cat at 7:39 PM | 1 helped me reach a chocolate star.
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THE AUTHOR
Y Y Y
the author
The author is 28 years old and loves finding the perfect outfit, chocolate, junkfood,a clear night yet star-filled sky, the combination of bikinis, belly button rings, booze (tequila) and Boracay, family gatherings, surprises, being independent, letting herself go on the dance floor, the lethal combination of short skirts/ shorts and high heels, Poker nights with Delta, Cabinet meetings with the Delta ex-girlfriends, a good book, speeding in a car-less EDSA with the wind in her hair and the latest RnB or house music blasting from Ipod, having a great time with friends, having profound and meaningful conversations, laughter, her shallow sense of humor when drunk, engaging in the battle of wits and charm and having the time of her life!

Cat is...
Y Y Y
is cleaning up her blog template. (01.01.09)

Plurk.com
Online Bloggers and Reads
Y Y Y
  • Tesa
  • Fozzy
  • Fozzy again!
  • Ciara
  • Soulsister Kat
  • Glady
  • JR
  • Bunny
  • Tintin
  • Cat
  • Jillsabs
  • Toni
  • Mec
  • Jayvee
  • Marajade
  • Seanchie
  • Renaissance Girl
  • Nikki
  • Volts
  • Karen
  • Jaz
  • Monica
  • Kat
  • David
  • Post Secret
  • Our Awesome Planet
  • Chuvaness
  • Celdran Tours
  • Dessert Comes First
  • Twilight Lexicon


  • What happened on...
    Y Y Y
    May 2004 June 2004 July 2004 August 2004 September 2004 October 2004 November 2004 December 2004 January 2005 February 2005 March 2005 April 2005 May 2005 June 2005 July 2005 August 2005 September 2005 October 2005 November 2005 December 2005 January 2006 February 2006 March 2006 April 2006 May 2006 June 2006 July 2006 August 2006 September 2006 October 2006 November 2006 December 2006 January 2007 March 2007 April 2007 May 2007 June 2007 July 2007 August 2007 August 2008 September 2008 October 2008 November 2008 December 2008 January 2009 March 2009 April 2009 May 2009 November 2009

    Wish List
    Y Y Y
    1. A Two Bedroom Condo Unit in Makati or Bonifacio Global City
    2. The housing loan to be fully approved.
    3. To be able to afford the monthly amortization.
    4. To be able to save up enough for the finishings and furnitures of the condo
    5. The interiors of our condo unit to be so beautiful, it's worthy of being featured in a design magazine
    6. A new look for my blog
    7. Shopping spree in Hongkong/ Bangkok with girlfriends
    8. A gay shopping and gimmick buddy
    9. Books by Madeleine Wickham
    10. Nikon Coolpix S6 or any slim digital camera with a wide screen
    11. Paperback Copy of The Au Pairs: Crazy Hot by Melissa De La Cruz- Thanks A!
    12. Paperback Copies of Size 14 isn't Fat Either, Queen of Babble in The Big City and Queen of Babble Gets Hitched by Meg Cabot
    13. Paperback Copies of Drop Dead Gorgeous and Cover of The Night by Linda Howard
    14. Paperback Copies of To Have and To Hold and Second Chances by Jane Green
    15. Paperback Copies of books by Louise Bagshawe (Monday's Child, Tall Poppies/ When She Was Bad, The Go- To Girl, Sparkles, Glamour)
    16. Paperback Copies of Persuading Annie and The Waitress by Melissa Nathan
    17. Paperback Copies of Lesley Pearse books (except A Lesser Evil, Remember Me,Hope, Till We Meet Again, Never Look Back, Secrets, Rosie, Trust Me, Father Unknown and Charlie)
    18. The Nanny Season 2 DVDs
    19. A portable external hard drive with at least 320gb capacity
    20. A trench coat (to replace the one I had that mysteriously disappeared!)
    21. A new wallet that has good quality and can fit lots of bills, receipts and cards
    22. Paperback copy of Remember Me by Sophie Kinsella
    23. Beige or Tan slouchy suede boots with no heels for the rainy weather
    24. Finding a source for free audiobooks (or at least, really cheap ones!)
    25. A new Ipod Video and case
    26. A new sedan that's sleek and fast yet not a gas guzzler.
    27. Paperback Copy of Twenties Girl by Sophie Kinsella.
    28. A trip to Bangkok with my girlfriends again.
    29. A trip to Boracay with my friends
    30. Samsung Omnia II
    31. At least 1Gb Memory Card for my Canon Ixus 75

    On My Bookshelf
    Y Y Y
    Glitter Baby by Susan Elizabeth Phillips

    Last Film Scene
    Y Y Y
    Blind Date
    Angels and Demons
    X-Men Origins: Wolverine

    On Rotation on My Ipod
    Y Y Y
    Let It Die by Feist
    All I Want by Susie Suh
    Give Me Heart by Susie Suh
    I'm Going To Stop Pretending I Didn't Break Your Heart by The Eels
    Breathe Me by Sia
    Ashes and Wine by A Fine Frenzy
    Nothing Like You and I by The Perishers
    Trouble Sleeping by The Perishers
    Rest in Pieces by Saliva

    Fun Stuff
    Y Y Y





    Thank you to
    Y Y Y
    brushes x x x x
    inspired by vikifolki
    skin slayerette
    Y Y Y

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